Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Important: We do not offer refunds for returns. Returns are accepted for exchange or store credit only. A full refund will only be issued if the product is defective, damaged, or if you receive the wrong item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kidsstoreworld.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@kidsstoreworld.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. In such cases, we will evaluate the issue and, if confirmed, process a full refund to your original payment method.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. However, please note that refunds are not provided under this policy unless the item is defective, damaged, or incorrect. Eligible returns may be processed as exchanges or store credit.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

Refunds are not provided for returned items unless the item is confirmed to be defective, damaged, or incorrect.

If your refund is approved under these conditions, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@kidsstoreworld.com.